SHIPPING AND RETURN POLICY
RETURN POLICY
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only.
Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at wekeepitril@rillabel.com to obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number, place the item securely in its original packaging and the return form provided ship to our address provided.
Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7-14) days from the receipt of your item to process your return.
We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund no longer than 3 days of receiving product.
Please Note
A 10% restocking fee will be charged for all returns
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: wekeepitril@rillabel.com
Shipping POLICY
Standard shipping orders take 1-3 business days to be processed and packaged before being shipped out of our warehouse. Shipping is the charge for order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation and vary with specific requests, such as monogramming. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order.